Shipping Policy

We are committed to offering our customers in United Kingdom an excellent delivery service.

United Kingdom
Cut-off Time: 18:00 (GMT+00:00) Greenwich Mean Time (London) (Mon - Fri)
Note: During British Summer Time (March-October), GMT+01:00 applies.
Processing Time: 1-3 working days (Mon - Fri)
Delivery Time: 8-12 working days (Mon - Fri)
Shipping Partners: Royal Mail, GLS and UPS
Shipping Cost: Free

Free Shipping Worldwide
All orders are shipped free of charge. No additional costs will be applied for the delivery of your order.

Shipping Partners
We collaborate with well-known shipping partners such as Royal Mail, GLS and UPS to ensure reliable and timely deliveries.

Track Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking number. Check the status of your delivery at velvera.co.uk.

Lost or Missing Packages
If a package is not delivered or is lost, please contact our customer service immediately at support@velvera.co.uk. We will work with our shipping partners to investigate the issue and, if necessary, send a replacement package or arrange a refund. Further details can be found in our return and refund policy at velvera.co.uk.

Change of Address
If you need to change the delivery address, please send an email to support@velvera.co.uk within 24 hours of placing your order or before the cut-off time.

Not at Home
If you are not at home at the time of delivery, the shipping partner will attempt to deliver the package again or leave it at a nearby collection point. You will receive a notification with instructions on where and when to pick up your package.

Refusal of Delivery
If you refuse a delivery, the return shipping costs will be at your expense.

Contact Information
Have questions about your order or our shipping terms? You can reach our customer service team via support@velvera.co.uk or via our contact form.